Case Study

Providing support to families experiencing delayed CAMHS assessment

The names of the individuals and the specific medical health issue has been altered for the purpose of this study. Permission was granted to share this story.

Mrs Lawson was a worried mother, desperately seeking support for her daughter. The Covid-19 pandemic and its resulting lockdown, had triggered Milly’s mental health to a point where she was living with a debilitating condition that was causing severe disruption, not only to her own day-to-day life; this was affecting the entire family in a serious way.

Mrs Lawson contacted the Child and Adolescent Health Services for the NHS (CAMHS). Milly was referred to a counsellor for a course of CBT therapy, with an appointment to see a CAMHS psychiatrist for clinical assessment. She was informed it would be a one-month wait until the next available psychiatrist appointment. Mrs Lawson felt she could not wait another day, due to Milly’s poor state of mental health and the strains on the family.

Mrs Lawson had been informed by a member of staff from CAMHS "I am aware of a website, called Welltech Medical, where you can look up a variety of professionals”. She called Welltech Medical at 4.30pm on a Thursday afternoon. An appointment was confirmed within 24 hours. Just two working days after the initial call was made, Milly accessed a 90- minute assessment with a clinical psychiatrist and the much-needed medication.
Mrs Lawson had found a solution that she initially thought would not be possible.

Client Reviews

My counsellor made me feel safe to talk. Her advice was practical and helpful. (Young person, June 2021)

A couple of mums had used you and recommended your services. I was at breaking point with no help from CAMHS so decided because of the good praise to book. (Parent, Sept 2020)

I will highly recommend your business not only to friends and family but also to other practitioners, as I work in the medical industry and I know this service is greatly needed. (Parent, Sept 2021)

The consultant was a breath of fresh air after chasing answers for so many years. She was very kind and empathetic and really took the time to get to know and understand my son. Her report was amazingly detailed and accurate and will help my son get the support he needs. (Parent, Aug 2020)

Highly recommend this amazing company. (Parent, Aug 2021)

I can’t thank you enough, you made me feel like a normal parent desperate to help their child and your compassionate manner put my mind at ease. (Parent, February 2022)

We had an assessment with a child psychiatrist who was invaluable to my daughter and us all as a family. I can’t thank Welltech enough for sorting this out in less than a week at a very reasonable price. (Parent, Aug 2020)

The communication was fantastic, and so helpful and I felt under no pressure at all, and it was very personal. (Parent, Aug 2022)

We have been trying to get help for years now with no luck. I emailed Welltech and got a response the same day. (Parent, October 2019)

You have all been brilliant, I can’t thank you enough. (Adult, July 2021)

It’s so nice to know there is a resource out there that is so caring and can help us parents and kids who are struggling at the moment! Thank you so much! (Parent, May 2022)

Appointment arranged via Microsoft Teams. The doctor was very nice and easy to talk to. Administrator was very helpful and efficient (Parent, October 2019)